Summary:
Support the leader and team members of the assigned Travel and Expenses process / projects.
will be responsible for the quality of the services rendered by team to stakeholders.
Operations:
Ensure that team exceeds TAT & accuracy on the assigned volumes with proper work planning.
To develop a strong control mechanism of travel & expense processing by conducting regular process reviews & take complete ownership of the processes, identify gaps & help the team to fix it proactively.
Be part of customer engagement through regular catchups & ensure team & self-respond to all queries within 24 hours.
To develop strong training plan for new joiners & ensure to provide/facilitate buddy trainings, cross trainings, process updates & back up creating plan.
Sharing process improvement ideas & support team in completing the value-added projects.
To ensure all reporting activities such as Dashboards, Aging, Accruals etc., are done on time & reviewed.
Documentations to be reviewed & updated on regular basis
Take active participation in Transitions and the projects that are assigned to self and the team members
Ensuring the FO/BO activities assigned are completed by self and team within the timelines
Compliance:
No audit observation on the processes by ensuring to document all processes which are followed,
implement & review of control framework.
Review Compliance with respect to Internal, SOX and other Controls
Ensure there are no SOD conflicts between roles in the process
Follows up with team for closure of all mandatory trainings.
Reporting:
Providing data for all reporting requirements (e.g.: Metrics, dashboards, customer visits etc.)
Adhoc reporting required by Team leader/Customer
Review of reports prepared by team
Knowledge and Skill –
Knowledge of Travel & Expense process Auditing & Accounting
Knowledge of Excel and ERP (SAP)
Effective verbal, written communication and interpersonal skills
Problem-solving skills & to have attention to details mindset
Ability to take accountability and ownership of the process and the team