Responsibilities & Key Deliverables:
- Efficient Call Centre performance management
- Conceptualising and driving campaigns to generate maximum business on existing data base
- Drive user in-sighting and feedback campaigns and ensure incorporation by the respective process owner
- Manage the customer care operations and drive excellence to improve CSAT
- Drive and support the digital and offline marketing campaigns and field activations
- Drive cross selling on the existing database of customers
- Co-ordinating with the field team to ensure efficient sales co-ordination and action on the leads
- Coordination with all the input business verticals to close the product complaints received within stipulated timelines
- Use data driven approach to achieve engagement and retention milestones
- Usage of Digital Platform for Database Management
- Creating central repository for content from SMO
- Product development & timely deployment for updates related to Krish-e CRM
- Inventory support for store related material through Capex
Skills and Preferences:
Industry Preferred Agribusiness Industry
MS Excel & Power Point
Good Communication
Competencies Should be a go getter and driven to ensure closure
Should be self-driven and perseverant
Should be highly customer-centric and detail oriented
Strong skills to liaison and able to reach out to multiple stakeholders
Possess sound agricultural domain knowledge
Affinity towards technology